Refund policy

Effective Date: September 21, 2026

At Door2Pick, we want you to be satisfied with your purchase. This Return & Refund Policy applies to orders delivered within Pakistan.

Please review the following conditions before placing your order.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is significantly different from the product description.
  • The product arrived with missing parts or accessories that were included in the original listing.

For eligible returns, please contact Door2Pick within 3 days of receiving your order.

2. Change of Mind

For hygiene, safety, and operational reasons, change-of-mind returns are generally not accepted.

This includes situations where you simply:

  • Changed your mind
  • Ordered the wrong size/color/variant
  • No longer need the product
  • Found the product cheaper elsewhere

However, Door2Pick may approve an exception at its discretion for certain unused products.

3. Product Condition

To qualify for a return, the product should generally be:

  • Unused
  • In its original condition
  • In the original packaging
  • Complete with accessories, manuals, tags, and other included items

Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Jewellery or personal-wear items where hygiene is a concern
  • Health and personal-care products
  • Beauty products that have been opened or used
  • Products specifically marked "Non-Returnable"
  • Customized or personalized products
  • Products damaged through customer misuse
  • Products that have been used, altered, or modified after delivery

The product listing may contain additional return restrictions.

5. Damaged Product

If your order arrives damaged:

  1. Take clear photographs of the package and product.
  2. Keep the original packaging.
  3. Contact Door2Pick within 3 days of delivery.
  4. Provide your order number and the requested photographs/videos.

Our team will review the claim and determine the appropriate resolution.

6. Wrong Product

If you receive a product different from what you ordered, contact us within 3 days of delivery.

After verification, Door2Pick may arrange a replacement or another appropriate resolution.

7. Return Approval

Do not send a product back before receiving return instructions from Door2Pick.

Once your request is reviewed, we will inform you whether the return has been approved and provide the applicable return instructions.

Unauthorized returns may not be accepted.

8. Return Shipping

If the return is due to an error on the part of Door2Pick, such as:

  • Wrong product sent
  • Damaged product received
  • Confirmed manufacturing defect

Door2Pick may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

9. Refunds

Once a returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund amount will normally correspond to the eligible amount paid for the returned product.

Depending on the payment method, refunds may be processed through the applicable payment provider or another agreed method.

Cash on Delivery Orders

For COD orders, Door2Pick may process approved refunds through an available refund method after receiving the necessary customer information.

10. Refund Processing Time

After a return is received and approved, refunds are generally processed within 5–10 business days.

The actual time for funds to appear may vary depending on the payment provider or banking system.

11. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error, damage, or defect attributable to Door2Pick.

12. Exchanges

Where possible, Door2Pick may offer a replacement instead of a refund for eligible damaged, defective, or incorrectly delivered products.

Replacement availability depends on stock.

13. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once the order has been dispatched.

For COD orders, refusing or repeatedly rejecting deliveries may affect your ability to use COD for future purchases.

14. How to Request a Return

Please contact Door2Pick with:

  • Order number
  • Customer name
  • Phone number
  • Product name
  • Reason for return
  • Photos/videos where applicable

Our team will review the request and provide the next steps.

15. Contact Us

For return or refund assistance, please contact Door2Pick through the contact information available on our website.

Door2Pick
Better Picks. Made for Everyday.

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Add this alongside your other policies:

Customer Care

  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms & Conditions
  • FAQs
  • Track Order
  • Contact Us

Important: The 3-day return window, 5–10 business-day refund period, non-returnable categories, and shipping-cost rules above are proposed store policies, not statements that every Pakistan retailer must legally follow. Before publishing, make sure they match your actual operations and have the final policy reviewed for applicable Pakistani consumer-protection requirements.